Two Circles - The Intelligence Platform

Service Health Dashboard


Having trouble? Troubleshoot connection issues or email us at help@koresoftware.com

Active Incident
Facebook Marketing ETL issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Fan Intelligence: Data Warehouse & Analytics

Locations

North America


January 22, 2026 2:12PM PST
January 22, 2026 10:12PM UTC
IDENTIFIED

Over the past ~48 hours, we have observed failures in the Facebook Marketing ETL affecting multiple clients. The issue is caused by throttling from the Meta (Facebook). Specifically, Meta is returning rate-limit errors indicating that affected ad accounts have exceeded allowed API request volumes (“Ad Account Has Too Many API Calls”). As a result, some data ingestion jobs are failing after multiple retry attempts. Our team is actively monitoring the situation and evaluating mitigation options while we continue to work within Meta’s API limits. We will provide further updates as more information becomes available.
TikTok - Corrupt Video DownloadsKnown Issue

Incident Status

Known Issue

Components

Partnership Intelligence: Evaluate - Social

Locations

North America


January 5, 2026 12:35PM PST
January 5, 2026 8:35PM UTC
IDENTIFIED

On Friday, January 2nd, 2026, we identified an issue in which our data provider, IQData, began returning corrupted TikTok video files. The issue appears to have started on December 31, 2025. We immediately contacted IQData to report the problem and continued to monitor the situation over the weekend. As of today, we are still receiving corrupted video files. Our team is actively working on a workaround and will continue to provide updates through this channel as more information becomes available.
Salesforce CRM recent changes - "authorize KORE" step blockedKnown Issue

Incident Status

Known Issue

Components

Partnership Intelligence: Sponsorship, Partnership Intelligence: Suites & Premium

Locations

North America


September 8, 2025 2:11PM PDT
September 8, 2025 9:11PM UTC
IDENTIFIED

Salesforce recently made a change that blocks users from performing the “Authorize KORE” step. As a result, Sponsorship to Salesforce customers using SSO (KOREAuth) will be unable to add new users to access Sponsorship. What changed: Salesforce now prevents end users from approving uninstalled Connected Apps. During “Authorize KORE,” non-admins are blocked. Who is affected: Sponsorship customers with Salesforce + KOREAuth SSO — including existing customers when adding new users. What users see: “We can’t authorize you because of an OAuth error.” (OAUTH_APPROVAL_ERROR_GENERIC) Interim workaround: Clients can enable Approve Uninstalled Connected Apps on all Profiles used by Sponsorship users. Path: Setup → Users→ Profiles, Edit the profile and enable the permission "Approve Uninstalled Connected Apps" A permanent solution is under validation now. We will update this page with additional details soon. Additional information can be found here: Salesforce KB: https://help.salesforce.com/s/articleView?id=005132365&type=1

Fan Intelligence: Data Warehouse & Analytics




Partial Service Disruption


Fan Intelligence: Helix




Operational


Fan Intelligence: Insights




Operational


Fan Intelligence: Ticketing & Engagement




Operational


Partnership Intelligence: Intake




Operational


Partnership Intelligence: Activate




Operational


Partnership Intelligence: Evaluate - Social




Operational


Partnership Intelligence: Sponsorship




Operational


Partnership Intelligence: Suites & Premium




Operational


Partnership Intelligence: Social - Data




Operational


Locations

Scheduled Maintenance

Two Circles - Tableau Server Maintenance (North America) - Monday, January 26th, 2026Planned Maintenance

Schedule

January 26, 2026 7:00PM - January 27, 2026 3:00AM PST
January 27, 2026 3:00AM - January 27, 2026 11:00AM UTC

Components

Fan Intelligence: Insights

Locations

North America

Description

Two Circles will perform maintenance on the North American Tableau Server environment on Monday, January 26th, 2026. As part of the maintenance, Two Circles will be upgrading the Tableau Server from version 2024.2.13 to version 2025.1.11. These tasks will require between 6 - 8 hours of downtime for the tableau server starting at 10 PM ET / 7 PM PT. Clients using the following tableau environments will be affected by this maintenance: bi.koresoftware.com hornetsbi.koresoftware.com timberwolvesbi.koresoftware.com The remaining applications and user experiences will be unaffected during this scheduled tableau server maintenance work. If you have any questions about this scheduled maintenance, please reach out to your Client Lead or contact help@koresoftware.com.
Two Circles - Tableau Server Maintenance (EMEA/EU) - Tuesday, January 27th, 2026Planned Maintenance

Schedule

January 27, 2026 11:00AM - 3:00PM PST
January 27, 2026 7:00PM - 11:00PM UTC

Components

Fan Intelligence: Insights

Locations

Europe

Description

Two Circles will perform maintenance on the EMEA/EU Tableau Server environment on Tuesday, January 26th, 2026. As part of the maintenance, Two Circles will be upgrading the Tableau Server from version 2024.2.13 to version 2025.1.11. These tasks will require about 4 hours of downtime for the tableau server starting at 11 AM PT / 6 PM GMT / 5 AM AEDT (january 28th). Clients using the following tableau environments will be affected by this maintenance: bi-eu.koresoftware.com The remaining applications and user experiences will be unaffected during this scheduled tableau server maintenance work. If you have any questions about this scheduled maintenance, please reach out to your Client Lead or contact help@koresoftware.com.