Partnership Intelligence: Social - Data
October 3, 2024 9:51AM PDT
[Identified] META (Instagram) is currently experiencing issues with their API due to recent releases on their part. We are working with our contacts to resolve the issue.
At this time, KORE is only able to ingest IG Story data. All other data cannot be ingested.
October 4, 2024 10:22AM PDT
[Monitoring] Our primary data source for Instagram is still currently down due to unforeseen changes in META's API.
Until this has been resolved, ingestion for all non-story posts will be prevented. This affects the initial ingestion of posts and updating metrics on previously ingested posts. Please note this may cause missing or stale data for Instagram posts and metrics.
Unfortunately, the length of time for the outage cannot be determined, but we are continuing to work with our partners at META for a fast resolution. Until then, we are investigating alternate data sources to leverage should the outage continue.
We will provide updates on this status page as we receive them
Thank you for your continued patience!
October 7, 2024 1:35PM PDT
[Monitoring] We are testing an alternate method to gather IG data and anticipate moving to this solution by Wednesday, October 9th, 2024. We will provide updates to this timeline as they become available.
Please be aware that we must process the backlog of social post data. IG post metrics are expected to be stale by several days. We will work on these as soon as possible.
October 9, 2024 11:28AM PDT
[Monitoring] We have implemented a fix to address Instagram post ingestion issues and the backlog from the past few days. We expect all Instagram data to be caught up today so metrics will be current as of tomorrow, October 10th, 2024.
October 11, 2024 9:54AM PDT
[Resolved] Instagram posts and customer dashboards should now be current. We appreciate your patience during this issue.
Please reach out to help@koresoftware.com with any questions.
July 3, 2025 8:28AM PDT
[Monitoring] App.hookit.com and Monsterarmy.com are now back online and fully operational. We are actively monitoring the systems for any further changes.
